Frequently asked questions
Everything needed to know about Benoa watersports and safety.
Are Benoa watersports safe for beginners and non-swimmers?
Yes. Most guests are first-timers and non-swimmers. High-buoyancy life jackets and international standard safety equipment are provided. The local operator's certified instructors will guide and assist you at all times.
Are hotel pickup and drop-off services provided?
No. BenoaTix functions strictly as a booking platform and does not provide transportation. Guests are fully responsible for arranging their own transport (such as a taxi, online ride-hailing app, or private rental) to the designated local operator's basecamp.
How are bookings paid?
Operations run entirely on a "Pay on Arrival" system. Bookings are secured online for free, and the full amount is paid directly to the local operator at their basecamp on the day of the activity. Payments can generally be made in Cash (IDR) or standard supported credit/debit cards.
Do I need to know how to swim to do watersports?
No, swimming skills are not mandatory for most activities like Banana Boat or Parasailing. Life jackets are provided for all ocean activities, and professional instructors will be with you to ensure your safety.
What should be worn and brought for the watersports activities?
Swimwear, shorts, or light quick-dry t-shirts along with sandals or water shoes are recommended. Bringing a change of dry clothes, sunscreen, and cash for personal expenses is advised. Lockers are usually available at the basecamp to store your valuables.
What happens if it rains on the day of the booked activity?
Watersports operate normally in light rain. However, if extreme weather or strong winds cause unsafe sea conditions, the local operator will postpone or cancel the trip for safety. In such cases, rescheduling for free or cancelling the reservation entirely without penalty is available.
Can the activity date be changed or the reservation cancelled?
Yes. Because a zero-deposit system is used, cancellations or rescheduling can be done free of charge. Notice is kindly requested at least 24 hours in advance for cancellations, or 12 hours for rescheduling, to adjust the local operator's schedule accordingly.
What time should the basecamp be reached?
Arrival times are flexible but depend on your chosen schedule. The exact reporting time, along with the basecamp's Google Maps location link, is provided instantly on the confirmation page and sent via email or WhatsApp after booking.
Is there a minimum age or weight requirement for watersports?
Generally, the minimum age is 7 years old for most activities. However, extreme activities like Jet Ski or Flyboard may require participants to be at least 12 years old. There is no maximum age limit as long as physical health is good.
Will there be a photographer or can personal cameras be brought?
Most local operators provide professional photography services. High-resolution digital photos can be purchased directly from them at the basecamp. Personal action cameras or GoPros may also be brought at one's own risk.
How long does the entire watersports experience take?
Most single activities take between 15 to 30 minutes on the water. If you book a package, including registration, safety briefing, and showering at the basecamp, the full experience typically takes around 2 to 3 hours. Itineraries should be planned accordingly.
Is food included in the price?
No, food is not included in the standard price. However, mineral water is usually provided, and you can purchase snacks or meals directly at the operator's restaurant at the basecamp.